Frequently Asked Questions
Q: May I buy my books from the Campus Store?
A: Yes, the Campus Store is the textbook provider for UP. You may order your books online and have them shipped to you or pick up your order from the Campus Store during store hours.
Q: How do I know what books I need for my courses?
A: You may see a list of required materials for each course on the Campus Store website. The textbook and materials list is also included in each syllabus which may be found on your Moodle course site when that becomes available on the first day of the semester.
Q: When should I order my books from the Campus Store?
A: Order your textbooks well in advance of the start of the semester if possible.
Q: What if I need to change my shipping address?
A: Students are responsible for updating their personal information on the Campus Store ordering website using the “My Account” link in the upper right corner of the online store. You should also update your contact information on theROCK>Academics>Personal Information.
Q: I received damaged merchandise/parts of my shipment were missing. What should I do?
A: Contact the Shipping Coordinator within one week of receiving the shipment (CampusStore@unwsp.edu, 651-286-7707). Please note: Replacement is limited to defective materials or damage incurred before delivery of the package. The student assumes all responsibility for the replacement cost of books and materials that are damaged after delivery by the shipper (e.g., water damage from the package being left out in the rain).
Q: I need to withdraw from a course and take it later. What should I do with the books?
A. First, drop or withdraw from the course on theROCK. Full refunds will be given for textbooks or access codes returned within 5 days of drop or withdrawal, provided the receipt is presented, new books are in original condition, free from writing or highlighting, and access codes are unused and still enclosed in the original packaging. Any books/materials returned in used condition will not receive a full refund. See theROCK>Campus Services>Campus Store for return policies of books from the Campus Store. If you enroll in the course later, you may need to order the most current books as the edition may have changed since the last semester.
Q: Can I buy used books instead of new?
A: The Campus Store textbook ordering website offers some used textbooks and rental options as well. If you choose to purchase used books on your own, please keep in mind:
- Sometimes a course requires custom materials that are only available from the Campus Store.
- Students must purchase the correct textbook edition and any accompanying materials like CDs or access codes.
- The UP office cannot assist with used book transactions in any way.
To learn more, go to theROCK > Campus Services>Campus Store > Online Store, or call the Campus Store at 651-631-5280.